Shipping policy

SHIPPING POLICY

Last Updated: August 19, 2026

Thank you for shopping with The OL Camp Shop. Because our products are made to order through print-on-demand fulfillment partners, each order is produced specifically for you before it is shipped.

1. ORDER PROCESSING

All products purchased from The OL Camp Shop are made to order.

After you place an order:

  1. Your order is submitted to our print-on-demand fulfillment partner.
  2. Your products are produced and quality-checked.
  3. Your order is packaged and shipped to the address provided at checkout.
  4. You will receive shipping information and tracking when available.

Because each product is made after purchase, please allow additional time for production before your order enters transit.

2. PRODUCTION AND SHIPPING TIMES

Production and delivery times vary depending on the product, fulfillment location, destination, shipping method, and carrier.

Estimated delivery times displayed at checkout are estimates only and are not guaranteed delivery dates.

Once your order has shipped, the carrier's tracking information will provide the most current information regarding your shipment.

Orders may take longer than expected during:

  • Holidays and peak shopping periods;
  • Severe weather;
  • Carrier disruptions;
  • Customs processing;
  • High-volume production periods; or
  • Other circumstances outside our reasonable control.

3. SHIPPING LOCATIONS

The OL Camp Shop may ship products to customers in Canada, the United States, and other international destinations where shipping is available.

Available shipping destinations may vary by product because products are fulfilled through different production facilities.

If a particular product cannot be shipped to your location, the available shipping options will not appear at checkout.

4. SHIPPING COSTS

Shipping charges are calculated and displayed during checkout.

Shipping costs may vary based on:

  • Destination;
  • Product type;
  • Number of items ordered;
  • Package weight and dimensions;
  • Fulfillment location; and
  • Shipping method selected.

Any applicable taxes, duties, customs fees, or other charges may be additional.

5. TRACKING INFORMATION

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow some time for tracking information to become active after the shipping label is created.

Once an order has been transferred to the shipping carrier, tracking updates are controlled by the carrier.

6. DELAYED ORDERS

If your order is taking longer than the estimated delivery window, please check your tracking information first.

If the tracking information has not updated for an extended period or you believe your package may be lost, contact us at theolcampca@gmail.com with your order number.

We will work with our fulfillment and shipping partners to investigate the shipment and determine the appropriate next steps.

Please understand that carrier investigations and resolutions may take time.

7. LOST, STOLEN, OR MISDELIVERED PACKAGES

The OL Camp Shop is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided by the customer.

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend:

  • Checking around your delivery location;
  • Checking with household members, neighbors, or building management;
  • Contacting the shipping carrier; and
  • Confirming that the shipping address entered at checkout was correct.

If you believe the package was lost or misdelivered while in transit, contact us and we will work with the appropriate fulfillment or shipping provider where possible.

8. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be reshipped.

Because our products are made to order, we cannot guarantee that an address can be changed after production or shipping has begun.

If you notice an error in your shipping address after placing your order, contact us immediately at theolcampca@gmail.com.

9. INTERNATIONAL SHIPPING

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These fees are generally the responsibility of the customer unless otherwise stated at checkout.

The OL Camp Shop does not control customs processing and is not responsible for delays caused by customs authorities.

Customers are responsible for ensuring that their order complies with applicable import requirements in their country.

10. MULTIPLE PRODUCTS IN ONE ORDER

If an order contains multiple products, the products may be produced and shipped from different fulfillment facilities.

As a result, you may receive multiple packages and separate tracking numbers for a single order.

You will not necessarily receive all products from an order in the same package or on the same day.

11. DAMAGED OR INCORRECT SHIPMENTS

If your order arrives damaged, defective, materially misprinted, or contains the wrong product, please contact us as soon as possible at theolcampca@gmail.com.

Please include:

  • Your order number;
  • A description of the issue; and
  • Clear photographs of the product and packaging when applicable.

We will review the issue and work with our fulfillment provider to determine whether a replacement or refund is appropriate.

12. PRINT-ON-DEMAND FULFILLMENT

The OL Camp Shop uses third-party print-on-demand fulfillment services to produce and ship merchandise.

Because products may be fulfilled by different production facilities, production and shipping times may vary between products and destinations.

We select fulfillment providers based on their ability to produce and ship products to our customers, but we cannot guarantee a specific fulfillment facility, carrier, or shipping route.

13. SHIPPING ESTIMATES ARE NOT GUARANTEED

Any shipping or delivery timeframe shown on our website or during checkout is an estimate.

We do not guarantee delivery by a specific date unless we expressly agree to a guaranteed delivery arrangement in writing.

We recommend ordering well in advance if you need merchandise for a specific event, game, birthday, holiday, camp, or other occasion.

14. CONTACT US

If you have questions about shipping or an existing order, please contact:

The OL Camp Shop
Email: theolcampca@gmail.com
Website: theolcampshop.com

Please include your order number whenever contacting us about an existing order so that we can assist you as quickly as possible.

The OL Camp — 1% Better Every Day.